|
Log In
|
 PayMaster > Our Company > Employment Opportunities > Payroll Specialist
|
|
|
|
|
|
|
Please review the following in order to learn more about our Payroll Specialist
position.
|
A Payroll Specialist will be the primary contact for all customer inquiries. A
Payroll Specialist provides excellent customer service support, resolves client
issues using effective problem solving skills, supports client satisfaction and
retention goals, trains newer clients on Internet Payroll. A Payroll Specialist
will continually develop professional skills, update knowledge as new releases
of Internet product occur or product enhancements are implemented. A Payroll
Specialist will be capable of handling up to 10 or more calls per hour,
assisting customers with their questions relating to their payroll, taxes,
reports, benefits, general ledger, and other payroll & human resource maters. A
Payroll Specialist will posses;
- Payroll knowledge
- Accounting and Bookkeeping knowledge
- Call Center/Help Desk background
- The ability to meet deadlines
- Flexibility to work in a team environment as well as individually
|
A Payroll Specialist will be responsible for;
- Being accountable and responsible for all aspects of quality service for clients
- Providing accurate information for payroll and tax-related issues
- Resolving client concerns relating to payroll related questions and systems issues
- Explaining the benefits of additional reports and products that the client does not use
- Participating in designated client calling and other retention oriented programs
- Keeping abreast of the Company’s services, system and software changes, and changes in wage and tax law
- Recognizing when an issue must be escalated to another area for resolution
- Continue to work with client until it is determined that client clearly understands the solution provided
- Calling clients on a proactive basis to ensure;
- Customer satisfaction and retention
- That current product features are being utilized and understood
- Review the major issues with the Customer Service Analyst
- Maintains a team orientation in dealing with fellow associates
- Provides quality service
|
|
Other related or new duties may be assigned to the Payroll Specialist
in other areas of the Company to provide additional backup and support.
|
|
Previous Training, Certifications and Education in Payroll and Accounting
related curriculum is required. Degree in Accounting (Associates or Bachelors),
related certifications (CPP, CPA) is a plus.
|
|
A Payroll Specialist is expected to make day to day
decisions regarding Client Services, scheduling, processing, training, solving
customer problems and other related matters that are within the area of
responsibilities and are consistent with the prevailing Department and Company
policies.
|
|
None.
|
|
Excellent oral and written communication and analytical
skills required. Must be able to work under time constraints and meet daily, weekly
and monthly deadlines.
|
|
None.
|
|
Personal Computer, Internet, Calculator, Microsoft Office (Word, Excel, Outlook, etc.), ACT!, CSM
|
Must have excellent telephone skills, be able to function
in a team environment, and be PC literate (Microsoft Office, Lotus Notes). A Payroll
Specialist must possess or develop;
- Quality service orientation
- Strong focus on customer satisfaction and detail
- Demonstrated ability in problem solving
- Ability to meet deadlines
- Flexibility to work in a team environment as well as individually
- Required skills;
- Payroll knowledge
- Accounting knowledge
- Internet experience and PC literate
- Microsoft Office (Word, Excel, Outlook, etc.)
- Sufficient skill to type and enter alpha and numeric data
- Professional phone etiquette
- High volume Call Center/Help Desk background preferred
|
|
|
|
|
|
|
|
|
|